Smart DM —
Turn followers into fans
Auto‑message your new followers with personalized DMs—and reach out to high‑value users—effortlessly turning engagement into relationships and sales without lifting a finger.
Summary
Greet new followers instantly, follow up after engagement, and reach high‑value users—automatically and safely. Personalization tokens keep messages human; quiet hours and caps protect your account.
- Triggers: follow‑back, like/reply/mention, CRM tag, segment campaign
- Tokens: {{ first_name }}, {{ handle }}, {{ your_name }}, {{ offer_link }}
- Safety: daily caps, pacing, do‑not‑DM list, unsub (Reply STOP)
Four DM modes
DM on follow‑back (Welcome)
Flip one switch to greet every new follower with a friendly, on‑brand message and a soft CTA.
High‑value users
Define what “high‑value” means (follower count, recency, bio keywords, blue check, engagement). Outreach automatically with a personalized angle.
After engagement
When someone likes, replies, or mentions you, send a short follow‑up to deepen the conversation.
Campaign to a saved segment
Build a segment (e.g., waitlist or beta users) and send paced DMs with daily caps and time windows.
Personalization that sounds human
Tokens
Use {{ first_name }}, {{ handle }}, {{ your_name }}, {{ offer_link }}.
Variants
Rotate 2–5 templates to avoid repetition.
Context
Reference source: “saw your post on {{ topic }}” or “thanks for joining from {{ community }}”.
Example welcome DM
Safety & compliance
Pacing & quiet hours
Daily caps, randomized delays, and region‑aware quiet hours keep DM behavior human‑like.
Respectful by design
Do‑not‑DM lists, auto‑suppress repeats, and an unsubscribe line (`Reply STOP`) reduce friction and keep your reputation clean.
FAQ
Why do we need Smart DM?
Because the best time to convert a new follower or engager is now. Smart DM greets them instantly and keeps the conversation going—without manual work.
What modes are available?
Welcome on follow‑back, High‑value users, After engagement, and Segment campaign.
How do you keep it safe?
Rate limits, randomized delays, quiet hours, do‑not‑DM lists, and “Reply STOP” support.